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Frequently Asked Questions

WHAT DO I DO IF I HAVE A GENERATOR PROBLEM?
Call our main office at (866) 372-7525, 7 days a week and someone will assist you. If you have any non-emergency questions regarding your generator, call our office during normal business hours: Monday-Friday from 8:00 a.m. – 4:30 p.m.

MY GENERATOR FAILED TO START DURING ITS WEEKLY EXERCISE. WHAT DO I DO?
If your generator failed to exercise, that is a sign the either there was a fault or that the exercise program memory failed.

  • STEP 1: Go outside to the generator and TURN IT OFF. This will reset the controller and/or clear the fault.
  • STEP 2: START THE GENERATOR manually to be sure it starts and runs. If is starts and runs, LET IT RUN for 5 minutes and then TURN IT OFF. After turning the generator off, be sure to put the switch back into AUTOMATIC mode. If the generator does NOT start, call VGS at (802) 698-8125 for service support.
  • STEP 3: If the generator is running fine at this point BUT FAILS TO EXERCISE (run its weekly test) the FOLLOWING WEEK, this means that he weekly test needs to be reprogrammed. Consult your owner’s manual or Call VGS at (802) 698-8125 for service support.

MY GENERATOR FAILED TO START DURING A POWER OUTAGE. WHAT DO I DO?

  • STEP 1: Go outside to the generator and TURN THE GENERATOR CONTROLLER SWITCH TO THE OFF/RESET position.
  • STEP 2: Wait 30 seconds.
  • STEP 3: TURN THE GENERATOR CONTROLLER SWITCH BACK TO THE AUTOMATIC/STANDBY position.
    The generator will try starting at this time.
    (Note: the generator is designed to make 3 ATTEMPTS at starting with a long pause between attempts.)
  • STEP 4: If after 3 attempts the unit DOES NOT START, follow Steps 1-3 again.
  • STEP 5: If the unit still fails to start, CALL VGS at 802-698-8125.

HOW DO I CHECK THE OIL IN MY GENERATOR?
To check the oil level, shutdown the generator set and wait several minutes. Remove the dipstick and wipe the end clean, re-insert, and remove. NOTE: 5w-30 synthetic oil is so clear it appears invisible to some. Look carefully and you will see the oil on the dipstick. Maintain the oil level between the Add and Full marks on the dipstick. Add 5W-30 synthetic oil if/when the oil level is low between your scheduled annual maintenance. For extended operation (during an extended outage) check the oil level every 8-12 hours. Do not check the oil level when the generator set is running.

DO I NEED TO WORRY ABOUT MY GENERATOR DURING AN EXTENDED POWER OUTAGE?
Generators that are running for long periods of time need to have the oil checked every 8-12 hours of run time. Consult your owner’s manual for instructions.

WHAT IS A WEEKLY EXERCISING CYCLE?
Your generator will automatically exercise every week, on the same day of the week, at the same time of day. Please note that daylight savings time will change the exercise time by 1 hour. Your normal utility power will not be interrupted. This is simply an exercise period for the generator engine and usually lasts no longer than 20 minutes. Exercising the generator weekly is required to keep the engine and alternator in good operating condition. If you have not heard your generator exercise in a while, please call us and we will walk you through how to ensure that the generator is functioning properly.

WHAT KIND OF SERVICE/MAINTENANCE PLANS DO YOU OFFER?
VGS offers a yearly maintenance plan for Kohler and Generac brand generator systems at the low price of $380 for air cooled systems and $470 for liquid cooled systems. One annual fee provides two site visits per calendar year! For more information, visit our preventative maintenance page or Contact Kimber.vgs@gmail.com to purchase a service plan today.

HOW OFTEN SHOULD I SERVICE MY GENERATOR?
You should service your generator annually at a minimum. Visit our preventative maintenance page for more information or Call Kimber at (802) 698-8125 to schedule a service.

MAY I PLANT BUSHES AND FLOWERS AROUND MY GENERATOR?
You must make sure that your generator has all overgrowth of vegetation removed during the summer months. Most residential generators are air-cooled and must be able to intake and exhaust air from either side of the generator to operate properly. Coverings of any kind must never be placed over your generator at any time.

DO I NEED TO SHOVEL OUT MY GENERATOR IN THE WINTER?
Please be sure your generator NEVER GETS BURIED IN THE SNOW. It is imperative that you make sure that the generator is shoveled out when more than 8 inches of snow has accumulated. Most residential generators are air-cooled and must be able to intake and exhaust air from either side of the generator to operate properly. If snow covers the louvers on the generator cabinet, it will block the air and therefore may create a failure to start.

CAN I BUILD A STRUCTURE AROUND MY GENERATOR?
Yes, it can be done. Please call us at (802) 698-8125 to schedule a site visit BEFORE building any structure because of codes and clearances that must be met.

WHAT HAPPENS DURING A SITE VISIT/QUOTE AT MY HOME OR BUSINESS?
VGS will come to your home or business at no charge to evaluate your stand-by generator needs. We will look at the square footage of your home/business and review your current service panel, along with the items you wish to be powered during an outage. Depending upon what items need to be powered, we will determine the size generator you would need. In addition, we will walk you through professional recommendations as to where the generator could be placed and how stand-by power works. Typically, we will follow-up with a formal quote the next business day. Call us for a free quote quote at (802) 698-8125.

DO YOU SERVICE MY AREA?
Please visit our service area page for a complete listing.

DO YOU TAKE CREDIT CARDS?
Yes we do. Click HERE to make a payment online, or call (866) 372-7525.